Operations Management and Ethical Issue

trading operations Management and Ethical Issue According to Aquilano, Chase, and Jacobs (2005), Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firms primary products and services (p.19). Operations management is a dynamic field and presents exciting new contends and challenges for operations managers. For example, Maura Sprenger, human being resources director at Techno Inc., a fast growing teaching technology company, is faced with a very(prenominal) difficult issue between winning a multimillion dollar business suffer with Apex Company or run the attempt of make a very knowledgeable and valuable employee to quit. Sprenger faces a quandary on ethical issues related to diversity in the workplace. And the risk of losing a deal with Apex company, a large client. In addition, Techno presents a false expectation to Apex Company to fill up a deal which would run the rise of losing the contract deal. jacks ridgeline, Technos vice president for gross sales and marketing department tries to move a major contract to Apex and with a enforce to was Apexs headquarter Ridge is impressed with Apexs diversity program.

Ridge is under the impression that executives at Apex are very proactive about the diversity of its workforce and likes its vendors to reflect the alike commitment. Techno has its own employee diversity committee, staff training, and recruiting efforts, however, the staffs diversity is very limited. Because Ridge does not call for to send the wrong sum to Apex and prevent a lucrative contract he decided he needs to have a fraud from a minority group, therefore, he picked James Tellis, an African American who is Technos rising star from the research department who knows the technology and manufacture and has met with other clients before. Tellis knows that he ask to be at the sales presentations because he is a minority and he will not be allowed to participate in working on the... If you want to get a full essay, order it on our website: Orderessay

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