Managing Service Quality
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Corporation may nurture official policies stating that the client is invariably effectual or customer is number one, but these quicly conk out meaningless platitudes unless procedure are developed and communicated to all employees for them to number when confronted with a problem or a question from customer. listen on the top ten alibis for enceinte service, they atomic number 50 overturn a company strategy and send valued customer to the competition. How some eras have you heard the following excuse when you received poor service? Or even worse, how many times have you personally given one or all of this excuse.
1. customer: we expected something different from your company and we are really disappointed.
Excuse: you must be misinformed as we have been successful for the dogged time and obviously hump but what our customer and need
2. Customer: the server didnt seem to be interested in doing what he/she was supposed to do. Why cant she/he do in the right waya?
Excuse: we are sorry, while we trained them to do it the right way, sometimes they just seem ignore what we taught them.
3. Customer: your employee was rude me and has bad lieu.
Excuse: we do apologize for the on fortunate attitude of new employees
4.
Customer : Your server did not seem to know what they was doing and made a mess of my experience
Excuse: unfortunately, with all the upset we are having right now, we just didnt have the time to train them up to your standard
5. Customer: I manoeuvred my state a while ago, why it taking so long?
Excuse: sorry, but we are very busy right now. You came at our busy time and you must be patient.
6. Customer: Your place is dirty, dated and worn.
Excuse: we do our best to retain it clean and up to date, but we cant commit to follow every customer around to make legitimate we pick up everything, we cant refurbish our place every time.
7. Customer: service wasnt as good this time as...If you want to get a full essay, grade it on our website: Orderessay
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