Productivity and Quality Management

Issue paper one: productivity and Quality Management administrator Report Prepared by G.Y. Attanayake MBA/2003/1448 Course : MBA 501 Managing Business Operations Dr. Travis Perera and Mr. A.K.L Jayawardana July, 2003 graduate student INSTITUTE OF MANAGEMENT University of Sri Jayewardenepura TABLE OF CONTENTSPAGE NO. EXECUTIVE summery4 1.0INTRODUCTION5 1.1MEASURING PRODUCTIVITY IN THE MANUFACTURING AND SERVICE SECTORS 1.1.1Productivity delimit and Explained5 1.1.1.1Why Productivity7 1.1.2Manufacturing Sector Productivity8 1.1.3 expediency Sector Productivity14 1.1.4 hold close Lanka Performance Measures15 1.2TOTAL pure tone CONCEPTS 1.2.1Total Quality Management Models26 1.2.1.1The origin of TQM26 1.2.1.2Total theatrical role defined26 1.2.1.3Why TQM27 1.2.1.4TQM models28 1.2.2Issues in Application of TQM33 1.3HIGH cognitive operation brass 1.3.1Characteristics of a high Performance Organization and Benefits35 1.3.1.1What is a high Performance Work System35 1.3.1.2Benefits of a soaring Performance Work System36 1.3.2Job Design Defined37 1.3.3Job Design in an Performance Organization37 2.0ORGANIZATION OVERVIEW 2.

1Nestle Mission and Vision37 2.2Nestle Quality Objectives38 2.3Nestle Key Products40 2.4Current customer Expectations and Perceptions41 2.5The Products Which does not meet the Expectations of Customer41 2.6The departmental Process42 2.6.1The core customer requirements 42 2.6.2The inputs43 2.6.3The output43 3.0 modify THE DEPARTMENT45 3.1Achieving of key parameters in the operational plan and the revise plan in relation to Management accounting subdivision46 3.2Utilization of software systems to the betterment of the department and internal customers.47 3.3 beat of internal customer satisfaction and identification of errors made48... If you motive to get a full essay, order it on our website: Orderessay

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